The day after Transportation Secretary Pete Buttigieg met with airline leaders to quiz them about widespread flight disruptions, his own flight was canceled and he wound up driving from Washington to New York. "That is happening to a lot of people, and that is exactly why we are paying close attention here to what can be done and how to make sure that the airlines are delivering," Buttigieg told the AP on Saturday. Buttigieg said he is pushing the airlines to stress-test their summer schedules to ensure they can operate all their planned flights with the employees they have, and to add customer-service workers. That could put pressure on airlines to make additional cuts in their summer schedules.
Buttigieg said his department could take enforcement actions against airlines that fail to live up to consumer-protection standards. But first, he said, he wants to see whether there are major flight disruptions over the July Fourth holiday weekend and the rest of the summer. Enforcement actions can results in fines, though they tend to be small. Air Canada agreed to pay a $2 million fine last year over slow refunds. During Thursday's virtual meeting, per the AP, airline executives described steps they are taking to avoid a repeat of the Memorial Day weekend, when about 2,800 flights were canceled. "Now we're going to see how those steps measure up," Buttigieg said.
On Friday, more than 2.4 million people passed through security checkpoints at US airports, coming within about 12,500 of breaking the pandemic-era high recorded on the Sunday after Thanksgiving last year. The record surely would have been broken had airlines not canceled 1,400 flights, many of them because of thunderstorms. A day earlier, airlines scrubbed more than 1,700 flights, according to tracking service FlightAware. Airlines have acknowledged staffing shortages as travel roared back faster than expected from pandemic lows. They're scrambling to hire to replace employees whom they encouraged to quit after the pandemic hit. The government has its own staffing challenges. Shortages at the Federal Aviation Administration, part of Buttigieg's department, have contributed to flight delays in Florida. The FAA promises to increase staffing there.
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