Al-Qaeda's New Service: Complaints Dept.

Having taken over some of the civilian government in the Syrian city of Raqqa, al-Qaeda is ready to hear from the public. "Anyone who might have a complaint against any element of the Islamic state, whether the Emir"—a leadership position—"or an ordinary soldier, can come and submit their complaint in any headquarters building," said a notice. "The complaint should be in writing, provide details, and give evidence."

"We promise that we will ensure accountability for anyone committing violations, and they will be sent to the Sharia court of Iraq and al-Sham," a reference to al-Qaeda's regional operations. Frequent local protests on a range of governing issues may have prompted the Raqqa posting, the Telegraph notes. Leaders tried, for instance, to ban smoking, but the effort flopped, according to activists. (More al-Qaeda stories.)